Privacy Policy
Last Updated: January 10, 2025
Welcome to Nativus Art Hostel CR. Your privacy is important to us. This Privacy Policy explains how Nativus Art Hostel CR (hereinafter 'we', 'us', or 'Nativus') collects, uses, and protects your personal information when you use our website www.nativusarthostelcr.com (the 'Website') and our services.
1. Data Controller
The data controller responsible for your personal information is Nativus Art Hostel CR, located at Del Centro Colón, 100m Norte y 25m Este, Edificio #3650, Costa Rica.
You can contact us at: nativusarthostelcr@gmail.com
2. Information We Collect
We collect the following types of information:
Booking and Contact Information:
When you make a reservation or contact us, we may collect your name, email address, phone number, payment information, identification documents (as required by local law), and any other information you provide.
Analytics Data (PostHog):
We use PostHog to collect anonymous or pseudonymized information about how visitors interact with our Website. This may include: IP address (anonymized or truncated), browser type and device, operating system, pages visited, time spent on pages, actions taken (such as clicks), and other usage data. This data is used in aggregate form to improve our Website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your booking reservations
- To communicate with you about your reservation and our services
- To comply with legal obligations (such as tax reporting and guest registration requirements)
- To improve our Website and services through analytics
4. Legal Basis for Processing
We process your personal data based on: (1) Contract performance - to fulfill our agreement with you for accommodation services; (2) Legal obligation - to comply with local laws requiring guest registration and tax reporting; (3) Legitimate interests - to improve our services and Website through analytics; (4) Consent - where you have provided consent for specific processing activities.
5. Sharing Your Information
We do not sell your personal information. We may share your information with: (1) Service providers (such as payment processors and PostHog for analytics) who assist in operating our business; (2) Government authorities when required by law (such as tax authorities and immigration officials); (3) Legal advisors and authorities as necessary to protect our legal rights.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and as required by applicable laws. Booking information and identification documents may be retained for tax and legal compliance purposes as required by Costa Rican law. Analytics data collected by PostHog is retained according to their retention policies.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request restriction of processing in certain circumstances.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us at nativusarthostelcr@gmail.com
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Costa Rica. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Nativus Art Hostel CR
Address: Del Centro Colón, 100m Norte y 25m Este, Edificio #3650
Email: nativusarthostelcr@gmail.com
Phone: +506 8777 7600